Shipping policy
SHIPPING POLICY
Thank you for shopping with Imagined by Ezra. Many of our products are made to order, which means your item may be produced specifically for you after your order is placed.
ORDER PROCESSING & PRODUCTION
Because many Imagined by Ezra products are made to order, orders may require production time before they are ready to ship.
Production times may vary depending on the product and our fulfillment partner. Any estimated delivery dates shown during checkout include estimates only and are not guaranteed.
You will receive a shipping confirmation email with tracking information when your order has shipped.
SHIPPING DESTINATIONS
At this time, Imagined by Ezra ships to addresses within the United States.
SHIPPING RATES
Shipping rates are calculated at checkout based on the products in your order, shipping destination, and available shipping method.
Because many of our products are made to order and fulfilled through our production partner, shipping charges may vary depending on the items ordered and whether products are fulfilled from different facilities.
Available shipping options and the applicable cost will be displayed at checkout before you complete your purchase.
DELIVERY TIMES
Estimated transit times vary by shipping method and destination. Any delivery estimates shown at checkout are estimates only and begin after production is completed.
Selecting a faster shipping method may shorten transit time, but it does not necessarily reduce the production time required for made-to-order products.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at hello@imaginedbyezra.com.
We will make every reasonable effort to help, but we cannot guarantee that an address can be changed after an order has entered production or fulfillment.
TRACKING
When tracking is available, you will receive tracking information after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
LOST OR MISSING PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
If your shipment appears to have been lost in transit, please contact us at hello@imaginedbyezra.com with your order number so we can help investigate the shipment with our fulfillment and shipping partners.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.
Please see our Return & Refund Policy for complete information regarding damaged, defective, incorrect, and eligible items.
MULTIPLE SHIPMENTS
Products within the same order may occasionally be produced or fulfilled separately. As a result, your order may arrive in more than one package and packages may arrive on different days.
CONTACT US
If you have questions about your order or shipping, please contact:
Imagined by Ezra
Email: hello@imaginedbyezra.com