Refund policy
RETURN & REFUND POLICY
At Imagined by Ezra, each product is created with care, and many of our items are made to order especially for you. Because made-to-order products are produced specifically after an order is placed, we generally cannot accept returns or exchanges for change of mind, incorrect size or color selection, or other customer ordering errors.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery so we can help make it right.
Please include your order number, a description of the issue, and clear photographs of the item and, when applicable, its packaging. We will review the issue and, if approved, arrange an appropriate replacement or refund.
RETURNS & EXCHANGES
Because our products are made to order, we do not generally accept returns or exchanges for buyer's remorse, change of mind, or items ordered in the wrong size, color, or style.
Please review product descriptions and sizing information carefully before placing your order.
For approved claims involving damaged, defective, or misprinted items, you generally do not need to return the item unless we specifically ask you to do so.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request. However, because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has entered production or fulfillment.
LOST OR MISSING PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. If you still cannot locate your package, contact us and we will help you determine the appropriate next steps.
If a shipment appears to have been lost in transit, please contact us so that we can investigate the shipment with our fulfillment and shipping partners.
For packages that never arrive, please contact us within 30 days of the estimated delivery date.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
HOW TO CONTACT US
For questions or concerns about an order, please contact us at hello@imaginedbyezra.com and include your order number whenever possible.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.